INFO
Enquiries
For all enquiries regarding prints or your order, please email info@craigmuxlowfineart.co.uk or call on 07770340470
Payment Terms
Craig Muxlow Fine Art accepts secure online payments via Stripe or Paypal. You do not need a Stripe account to make a purchase, however, you do require a Paypal account if you wish to pay via Paypal. You can securely pay with all major cards.
Cancellations
Commissions:- Once work has commenced the 25% deposit is non-refundable.
Cards:- You may cancel your order for any reason at any time prior to shipment. Once your order ships, it will be subject to the Returns Policy. If you return your shipment, you will be given a full refund for the return of any goods. This offer does not include the cost of returning the goods.
Returns Policy
Commissions:- Once the finalised version has been approved commissions cannot be returned.
Prints & Cards:- We hope that you will be delighted with the quality of your purchase. However, if for any reason you are not completely satisfied, please return them within seven days of delivery for replacement or refund. Returns must be in original condition and packaging. The purchase price of products returned in original condition will be refunded via the same method of payment as selected on your order. Shipping and handling charges are not refundable except in the case where goods are proven to be faulty or damaged.
Customer Service
We aim to provide our customers with the highest standard of service possible and will deal with any queries or complaints in the fairest manner at all times whilst observing customer confidentiality. We will handle all queries and complaints within 2 days of notification.
By placing your order, you agree to all the policies, terms and conditions published throughout this website. Your statutory rights are not affected.
Privacy Policy
On-line Credit Card Security: When purchasing through this site, your transaction is either conducted through Stripe or Paypal, both approved payment service providers. Your credit card details are not given to or retained by Craig Muxlow Fine Art at any time. All transactions are carried out on a secure server.
When you order by telephone, email or fax, we need to know your name, e-mail address, delivery address, credit or debit card number and expiry date. This allows us to process and fulfil your orders and to notify you of your order status. Once processed, no financial information (credit/debit card numbers, etc) are stored or retailed by Craig Muxlow Fine Art.
Craig Muxlow Fine Art does not sell, trade or rent your personal information to others.
We welcome your questions and comments about privacy. Please send e-mail to info@craigmuxlowfineart.co.uk